QINGO QUEEN 509
The Qingo Queen 509 is an AI-powered smart vending machine and refrigerated cooler featuring a built-in digital display for advertising and automated inventory trackin
What kind of after-sales support does your customer support team provide, and how can I contact them?
Our customer support team is here for you 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable and responsive technical support, including on-site repairs if needed. lf you have any questions or need assistance, just email us at Sales@hahavending.com or call +1 704-645-0457.
What is your warranty policy?
We offer a standard 1 -year warranty on our products. lf you'd like extended coverage. it's available for $200 per year. For more details, feel free to reach out to our sales or support team at Sales@hahavending.com or call +1 323-767-7987 .
Where can l find instructions for using your app and system?
We provide comprehensive user guides and helpful video tutorials to get you started. lf you
need personalized assistance, our support team is happy to help via email Sales@hahavending.com or call +1 704-645-0457.
How do l set up an account or activate devices?
Account setup usually takes 1 to 2 weeks and doesn't require having the machine on hand
For step-by-step help, please contact our support team by email at Sales@hahavending.com or call +1 704-645-0457.Where do your products ship from?
United States 7 facilities in Los Angeles, San Francisco, Dallas, Houston, Chicago, Florida, and New Jersey
How long does shipping take?
For most U.S. destinations, shipping takes 5 to 10 business days, Free warehouse pickup is also available in Austin, Texas.Refund and Exchange Conditions
Due to the special nature of the product, it is an equipment product, and we usually do not support returns but warranty. However, our refund policy covers the following reasons, which can be refunded or exchanged:
1. Product quality problems and cannot be repaired;
2. Wrong goods are sent;
3. Goods are lost due to our logistics problems or force majeure such as natural disasters.
Non-refundable or exchange conditions
1. Products damaged by customer misuse, improper handling or improper maintenance;
2. Goods are lost due to providing the wrong delivery address;
3. Wrong order is placed due to personal reasons of the customer.
We do not accept returns or refunds due to the above situations.
Is there a return handling fee?
1. We do not charge for return or exchange.
2. If you return or exchange, you are responsible for the return shipping fee.Detailed Specifications
- Overall dimensions: 22.8* 30* 76.4 inch
- Total weight: 220.46 lbs (~30 lbs more in packing crate)
- Internal capacity: 15.54cu ft
- Power consumption: 2.28kW.h/24h
- Power: 380W (Typical 3-Prong US outlet)
- Rated voltage: 110~120V/60Hz
- Temperature range: 33-50° F
- Cooling method: Pure air cooling
- AI Technology: Dual vision camera w/ integrated software
- Payment methods accepted: Visa, MasterCard, ApplePay, Samsung Pay, Etc.
- Wireless technology: 4G (maximum stability)
- Includes heated defog glass front: Yes
- Doorframe materials: Aluminum alloy
- Product recognition: Instant, real time
- Order computation time: ~60 seconds